REFUND POLICY
Upon collection or delivery of your order, we will show you the products to ensure you are happy.
We cannot accept a return or provide a refund unless we agree that there is something drastically wrong or different to what was ordered.
We will not accept cancellations or provide a refund less than 72 hours before the order is due to be ready.
We cannot accept a return or provide refunds for products if the taste is not to your liking.
We cannot provide a refund if you have eaten the product.
If there is anything you are unhappy with, please contact us by phone or come to our shop as soon as possible and we will do our best to rectify your concerns.
We cannot accept a return or provide refunds if you raise a complaint more than 24 hours after receiving your product.
We will only provide refunds to the original credit card, debit card or paypal account used for placing the online order.
Once we have provided a refund, we will regain legal ownership of the goods.
We cannot refund an order because the colour of a product differs from its online appearance.
Occasionally, due to lighting, computer or phone settings and the products we use, the colours on your order may not match up perfectly.
We cannot refund an order because you failed to collect it.
CANCELLATIONS & CHANGES TO MY ORDER
We will not accept cancellations less than 72 hours before the order is due to be ready.
If you wish to make any changes to your online order, you will be able to providing you do so 72
hours before the order is due to be ready.
If you wish to make any changes less than 72 hours before your order is due to be ready, please call us and we will try to accommodate you. However, we cannot guarantee to meet all of your demands and any changes may also incur an extra charge if it requires extra work.
If you wish to cancel your order, you will be able to online for most products, providing you do so 72 hours before the order is due to be ready.
If you wish to cancel an order online less than 72 hours before collection or delivery, there is a non-refund policy.
If you place an order to be ready within 72 hours, there is also a non-refund policy. However, please do call us by phone if you wish to cancel or change such an order and we will do our best to accommodate your request.
Version: 27/01/2023